Yes, it’s true—SLH (Small Luxury Hotels) and Hyatt are parting ways. And now we have a date for this split—May 15, 2024. Alas, we’ve enjoyed this partnership, but all is not lost as they will be partnering with Hilton soon (date not yet known). What does this mean for each of us? For instance, I have two SLH reservations coming up—one to the Grand Hotel Victoria Concept and Spa in Lake Como and one to Canaves Oia Suites in Santorini, Greece (just booked last week).

 

 

Current and New Reservations

First of all, if you already have reservations like we do, you are safe. They will still be honored. Here is the official word from Hyatt:

• Existing Reservations
  • For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
  • For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
• New Reservations
  • Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.

We are hopeful that we will still get free breakfast after May 15, 2024, as most SLH hotels offer free breakfast to all guests.  If you haven’t booked an SLH with Hyatt points yet, don’t delay!

 

Cancellations or Changes to Reservations

If you need to cancel or change your reservation, follow these guidelines from Hyatt:

• Reservation Cancellations
  • On or before May 15, 2024: Contact a Hyatt Global Care Center at (888) 848-9496 (or 1 (402) 952-1131 if outside the US).
  • After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at (212) 953-0118 or Hyattreservations@slh.com.
• Reservation Modifications
  • On or before May 15, 2024: Contact a Hyatt Global Care Center at (888) 848-9496 (or 1 (402) 952-1131 if outside the US).
  • After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at (212) 953-0118 or Hyattreservations@slh.com and rebooked. New rates may apply.

 

Bottom Line

After months of speculation, we have a date when SLH and Hyatt will officially part ways. We will definitely miss this partnership, but are happy that we still have a way to book these aspirational stays through Hilton.